Analytics
Performance trends and insights across your organization
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Average engagement score
Org avg
Previous period
Store comparison
Southpark Center
92
Downtown Flagship
85
NY Flagship
82
Westside Mall
72
Eastgate Plaza
65
Score distribution
0–49 (12%)
50–79 (31%)
80–100 (57%)
Scoring criteria analysis
Average scores per criterion across all engagements in the period
13.2
/ 15
Greeting
14.0
/ 20
Needs identification
15.5
/ 25
Product knowledge
14.8
/ 20
Solution offered
17.1
/ 20
Closing
Engagement volume
Avg: 286 / day
Total: 8,580
Compliance flag trends
Critical (0.8%)
Moderate (2.1%)
Low (1.3%)
Top performing CSAs
1
96.2
AC
Alice Cooper
NY Flagship
2
94.8
DP
Diana Prince
Southpark Center
3
93.1
SJ
Sarah Jones
Downtown Flagship
4
91.5
MB
Mike Brown
NY Flagship
5
90.3
CR
Carlos Reyes
Southpark Center
CSAs needing improvement
1
52.4
EW
Evan Wright
Eastgate Plaza
2
58.7
LP
Lisa Park
Westside Mall
3
64.1
JS
John Smith
NY Flagship
4
67.3
TW
Tom Wilson
Eastgate Plaza
5
69.8
BJ
Bob Johnson
Westside Mall