Uploads
Import recorded conversations as engagements for transcription and analysis
Upload batches
| Batch | Store | Created by | Created | Files | Progress | Status |
|---|---|---|---|---|---|---|
Q2 2025 support archive BAT-0144 |
Downtown Flagship | Jane Doe | Sep 26, 2026 | 1,248 |
612 of 1,248 completed · 19 errors |
In progress |
Westside escalations pilot BAT-0143 |
Westside Mall | Priya Shah | Sep 25, 2026 | 74 |
71 of 74 completed · 3 errors |
Completed with errors |
Returns queue — Aug 2026 BAT-0139 |
NY Flagship | Marcus Lee | Sep 22, 2026 | 386 |
386 of 386 completed |
Completed |
Loyalty program calls 2024 BAT-0131 |
Southpark Center | Jane Doe | Sep 12, 2026 | 2,904 |
2,904 of 2,904 completed |
Completed |
Eastgate holiday calls 2023 BAT-0127 |
Eastgate Plaza | Marcus Lee | Sep 3, 2026 | 512 |
512 of 512 completed |
Completed |
Billing disputes — Jul 2026 BAT-0125 |
Downtown Flagship | Jane Doe | Aug 29, 2026 | 640 |
640 of 640 completed |
Completed |
New store onboarding calls BAT-0122 |
Westside Mall | Priya Shah | Aug 21, 2026 | 158 |
158 of 158 completed |
Completed |
Warranty claims Q1 2025 BAT-0118 |
NY Flagship | Marcus Lee | Aug 14, 2026 | 1,032 |
1,032 of 1,032 completed |
Completed |
Delivery complaints 2024 BAT-0113 |
Southpark Center | Jane Doe | Aug 5, 2026 | 2,210 |
2,210 of 2,210 completed |
Completed |
Store pickup follow-ups BAT-0109 |
Eastgate Plaza | Priya Shah | Jul 28, 2026 | 297 |
297 of 297 completed |
Completed |
Showing 1–10 of 23 batches