Engagements
Browse and review customer interactions
| Date & Time | Team | Agent | Duration | Score | Customer sentiment | Compliance Flag |
|---|---|---|---|---|---|---|
| 4/8/2026 02:14 PM | Contact Center East | Priya Raman | 8m 42s | 72 | 78 | Moderate |
| 4/8/2026 09:05 AM | Contact Center East | Marcus Lee | 12m 18s | 58 | 34 | Critical |
| 4/8/2026 11:48 AM | Contact Center West | Kevin Park | 6m 03s | 84 | 81 | Clean |
| 4/8/2026 03:22 PM | Contact Center West | Dana Whitfield | 4m 57s | 90 | 72 | Low |
| 4/7/2026 04:41 PM | Contact Center East | Priya Raman | 7m 12s | 88 | 84 | Clean |
| 4/7/2026 02:03 PM | Contact Center West | Kevin Park | 15m 36s | 54 | 41 | Critical |
| 4/7/2026 11:27 AM | Contact Center West | Dana Whitfield | 5m 49s | 91 | 86 | Clean |
| 4/7/2026 10:10 AM | Contact Center East | Marcus Lee | 9m 21s | 67 | 70 | Low |
| 4/6/2026 03:55 PM | Contact Center East | Priya Raman | 11m 04s | 79 | 74 | Clean |
| 4/6/2026 01:18 PM | Contact Center West | Kevin Park | 3m 58s | 83 | 88 | Clean |
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