Two ways conversations come in
Each organization uses one of these. The screens adapt to what was captured.
Live capture · associate only
Store associates carry an iPhone that records and transcribes what they say. Engagements are grouped automatically and scored on agent behaviour.
See store engagements →Uploaded calls · both sides Prime AI
Contact centres upload recorded calls, including historical archives. Both speakers are transcribed, adding customer sentiment, topics, monthly insights and reports.
See contact-centre calls →Web dashboard
For managers, auditors and admins.
Prime AI
- Insights
Monthly topics, emerging issues, trends and recommendations
- Reports
Scheduled reports and generated history
- Report detail
Monthly executive summary, August 2026
- Uploads
Upload batches and their progress
- New upload batch
Add recordings and an optional metadata file
- Upload batch detail
Status of each recording in a batch
Performance
- Brand
Organization overview
- Store · detail
Store rankings and a single store
- CSA · detail
Associates and an individual scorecard
- Engagements (live)
Associate-only conversations with agent tone
- Engagements (upload)
Two-sided calls with customer sentiment
- Analytics
Score and volume analytics
Quality & admin
- Audit
Compliance flags and auditor review
- Best practices
Nominated example engagements
- Settings
Scoring, compliance and categorization rules
- IAM
Users, roles and access scope
- Profile · User guide
Account settings and help
- Log in · Sign up
Authentication screens
Manager mobile app
Phone-sized screens. Best viewed on a phone, or with a phone viewport in your browser's developer tools.